- Employer Services: Values employers as key customers in the workforce development field. Is able to “sell” or succinctly “pitch” services to employers using language they understand. Understands how to establish, nurture and repair partnerships with employers.
- Job Seeker Services: Uses effective recruitment and retention strategies to engage job seeker clients in workforce programs. Is able to assess job seeker needs, identify employment goals, and develop a career advancement training plan. Helps clients develop effective career exploration and job search strategies to obtain and retain employment. Establishes a helping relationship with clients by building rapport, trust, and mutual respect. This includes demonstrating empathy, active listening, and confidentiality with job seekers.
- Collaboration: Actively seeks professional networks and community partners, and uses teamwork skills to maximize employment opportunities for clients. Is knowledgeable about a range of services in the community and makes appropriate referrals when necessary.
- Cultural Competency: Understand biases you bring to the table when working with job seekers and employers. Understands the special employment needs of diverse groups and is able to adapt materials and services to address these needs. Demonstrates sensitivity and respect for cultural and individual differences.
- Labor Market Information and Intelligence: Understands the kinds of labor market information available and how to use this information in a variety of situations. Is able to access, analyze, and use local, state, and national electronic LMI delivery systems. Understands trends in the political climate, community, and relevant business/industries.
- Program Implementation Principles & Strategies: Demonstrates understanding of how to use data and strategies to meet program goals and demonstrates innovation in implementing program improvements. Solicits feedback and accepts suggestions for program improvement from both employers and job seekers. Uses indicators and evaluation instruments to analyze program performance and outcomes. Fosters team environment internally and throughout the organization. Establishes and communicates a shared vision, values, strategic goals, priorities, parameters, and accountability standards for the organization.
- Structure of the Workforce Development System: Establishes knowledge of federal, state, and local workforce development programs, funding guidelines, and workforce development codes. Interprets relevant laws and policies to deliver appropriate services. Understand how your work connects and overlaps with other “systems,” including education, training, economic development, etc.
*Adapted from the National Association of Workforce Development Professionals Certified Core Competencies