Frontline Workforce Association

The Frontline Workforce Association (FWA) was formed in the Fall of 2010 as a way to help frontline providers stay in touch outside of formal Frontline Focus trainings. The goal of FWA is to connect frontline professionals in a way that enables them to better collaborate, support one another, and make referrals. Specifically, FWA provides free access to networking, continuing education, and professional development opportunities. The group is open to all frontline job developers, regardless of their past involvement with Frontline Focus.

FWA meets bi-monthly, or six times a year, focusing on topics of interest to frontline staff. FWA also  hosts quarterly social gatherings as a way for frontline job developers to meet other like-minded professionals, share stories, relax, and recharge. The informational meetings are designed to be interactive and often include a chance to share best practices and troubleshoot common problems. Through these meetings, FWA not only offers a chance for professionals to develop their individual skill sets, but also an opportunity to increase their awareness of the workforce development field in Chicago and Illinois.

Individuals are welcome to attend as few or as many meetings as they wish. All meetings are free of charge.


Upcoming Meetings

Wednesday, November 12 | 8:30 – 11:00am
Industrial Council of Nearwest Chicago
320 N. Damen Ave. – Chicago
(Free street parking nearby)
Register today!

Barriers to Retention: A Client Perspective
In order to improve retention in your organization, it’s important to understand the challenges and barriers to retention from a client’s perspective. Many participants receive public assistance or are non-custodial parents with child support to pay. These factors may play a significant role in their retention in your program and on the job. This FWA meeting will focus on learning the ins and outs of Supplemental Security Income/Social Security Disability Insurance and the child support system, the opportunities available to your clients, as well as concrete retention tools and strategies to ensure your client’s success!

8:30 – 9:00: Structured Networking
9:00-10:20: Barriers to Retention Presentation: SSI/SSDI & the Child Support system
10:20-1050: Retention Best Practices Breakout Activity
10:50-11:00: Wrap-Up & Evaluations

Contact Kaitlyn McGovern:

Attend and Win!
We will raffle off free registration to one of our Frontline Focus trainings (valued at $75-$115).  Must be in attendance to win.

There is no cost to attend, but advanced registration is required. Click here to register.

Past Meetings

  • “Becoming an Interview All-Star” September 2014 (Handout: PDF)
  • “Resume Refresh” July 2014 (Handouts: ZIP | PDF | CareerBuilder Presentation)
  • “Working with a Record” April 2014 (Handouts: ZIP | PDF)
  • “Networking Nuts & Bolts” November 2013 (Handouts: ZIP | PDF)
  • “Motivational Interviewing” September 2013 (Handouts: ZIP | PDF)
  • “Building Trust with Clients” June 2013 (Handouts)
  • “Don’t Ask, Do Sell: Connecting with Employers Through Social Media” April 2012 (Handouts)
  • “Making Work ‘Work’ for You: Increasing Your Job Satisfaction” November 2011 (Handouts)
  • “Collaborative Networks, Blended Service Models” July 2011 (Handouts)
  • “Tax Credits and Business Hiring Credits” May 2011 (Handouts)
  • “Summer Hiring Trends” March 2011 (Handouts)
  • “How to Launch a Business Advisory Council” January 2011 (Handouts) (Video)
  • “Marketing 101: How to Develop Materials for Employers” November 2010 (Handouts)

Happy Hour Events

Check back for more information on upcoming Happy Hour events!

The Frontline Workforce Association is guided by a steering committee. If you are interested in getting involved with this committee to help choose future topics and direct the growth of FWA, please contact Ellen Johnson at or 312-252-0460 x310.

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