Cultural Competency 101

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Course Description:

At its core, cultural competency refers to the ability to understand, communicate with and effectively interact with a variety of people.  Because our workforce is increasingly diverse, we often work with people of different gender identities, race, religion, socio-economic status, and sexual orientation throughout the course of our workday.  This can be easier said than done.  Preconceived notions, sterotypes and assumptions-all ways we categorize and make sense of the world-often affect and color our interactions without us even being aware.  This class provides a safe to reflect on our own assumptions and an opportunity to examine how our behaviors impact our daily responsibilities.

Topics covered include:

  • Understanding how the assumptions we make affect the action we take
  • Learning how to interrupt the Ladder of Inference
  • Identifying how our own life experiences shape who we are and how we react to situations
  • Applying the principles of cultural competency in a workplace setting

Audience:
This course is for all staff including supervisors, job developers, and case managers.

Course Duration:
Full day training–9:00am-4:00pm

Course Date:
November 14, 2017

Facilitators:
Ellen Johnson & Kaitlyn McGovern, Chicago Jobs Council

Costs
Members: $95*
Non-Members: $135
* To access this member price, you must log in to your CJC account when registering.

Location:
Chicago Jobs Council
29 E. Madison Street, Suite 1700
Chicago, IL 60602

Questions?
If you have any questions, please contact Cheryl Hester, Frontline Focus Administrator: 312.252.0460 x108, cheryl@cjc.net.

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