Cultural Competency 101

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Course Description:

At its core, cultural competency refers to the ability to understand, communicate with and effectively interact with a variety of people.  Because our workforce is increasingly diverse, we often work with people of different gender identities, race, religion, socio-economic status, and sexual orientation throughout the course of our workday.  This can be easier said than done.  Preconceived notions, sterotypes and assumptions-all ways we categorize and make sense of the world-often affect and color our interactions without us even being aware.  This class provides a safe to reflect on our own assumptions and an opportunity to examine how our behaviors impact our daily responsibilities.

Topics covered include:

  • Understanding how the assumptions we make affect the action we take
  • Learning how to interrupt the Ladder of Inference
  • Identifying how our own life experiences shape who we are and how we react to situations
  • Applying the principles of cultural competency in a workplace setting

This course is for all staff including supervisors, job developers, and case managers.

Course Duration:
Full day training–9:00am-4:00pm

Course Date:
November 14, 2017

Ellen Johnson & Kaitlyn McGovern, Chicago Jobs Council

Members: $95*
Non-Members: $135
* To access this member price, you must log in to your CJC account when registering.

Chicago Jobs Council
29 E. Madison Street, Suite 1700
Chicago, IL 60602

If you have any questions, please contact Cheryl Hester, Frontline Focus Administrator: 312.252.0460 x108,

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