Cultural Competency: Understanding & Managing Difference

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Course Description
At its core, cultural competency refers to the ability to understand, communicate with and effectively interact with people from different cultures. Because our workforce is increasingly multicultural, multiethnic, multiracial, and multigenerational, we often need to interact with several different cultures throughout the course of our workday. This can be easier said than done. For, although difference is an inevitable and unique part of our world, bridging our differences can often pose challenges. Preconceived notions, stereotypes, and assumptions—all ways we categorize and make sense of the world— cause us to react to perceived differences in ways that can render us less effective in our roles as workforce development professionals. This class provides a safe space to reflect on our own assumptions and an opportunity to examine our own mental models and how our behaviors impact our daily responsibilities.

Topics covered include:

  • Understanding the attitudes, knowledge and skills necessary to interact with people of different cultures
  • Understanding how we all make assumptions and take action based on those assumptions
  • Uncovering systems and policies that perpetuate inequality
  • Understanding how culture is created and maintained

Audience
Direct and supervisory staff.

Course Duration
Full day training–9:00am-4:00pm

Course Dates
July 28, 2011
December 13, 2011
May 15, 2012

Facilitators
Kara Wright, Frontline Focus consultant.

Costs
Members: $75
Non-Members: $115

Location
Chicago Jobs Council
29 E. Madison Street, Suite 1700
Chicago, IL

Questions
If you have any questions, please contact Cheryl Hester, Frontline Focus Administrator: 312.252.0460 x108, cheryl@cjc.net.

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