Conducting Quality Intake Assessments

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Course Description:
The intake assessment.  You fill out some forms, your client answers some questions, and voila! The relationship has begun.  Easy, right? Maybe not. You have a limited amount of time to ask some fairly sensitive questions to clients who may not want to share the information you need to collect. In this session, we will begin to address this inherent tension.  We’ll introduce the ideas of active listening, creating a safe space, and asset versus deficit based assessment. Through role play activities, we will identify ways you can make the intake interview more conversational, probe deeper for added information, and feel more comfortable asking those sensitive questions.

Topics covered include:

  • Understanding the characteristics and benefits of active listening
  • Identifying the difference between asset-based and deficit-based assessment
  • Explaining the strategies and benefits involved in creating a safe space for job seeker intake assessments to happen
  • Overcoming resistance from our clients towards the intake process

Audience:
This course is for frontline staff and case managers who participate in the client intake process.

Course Duration:
Half day workshop–9:00am-1:00pm

Course Date:
October 19, 2017

Cost:
Members: $60*
Non-Members: $85
*To access this member price, you must log in to your CJC account when registering.

Facilitator:
Kaitlyn McGovern, Chicago Jobs Council

Location:
Chicago Jobs Council
29 E. Madison Street, Suite 1700
Chicago, IL 60602

Questions?
Please contact Cheryl Hester, Frontline Focus Administrator, with any questions: 312.252.0460 x108; cheryl@cjc.net

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