Frontline Focus

The Frontline Focus Training Institute delivers trainings and resources to help frontline workforce professionals build their capacity to better meet the employment needs of disadvantaged job seekers, low-income workers and employers. For more information on connecting with frontline professionals, please visit the Frontline Workforce Association page.

Through the delivery of our core curriculum, we aim to:

  • Develop and enhance the skills, key competencies and knowledge of frontline workforce providers in order to increase job effectiveness
  • Decrease burnout and stimulate career growth within the workforce development field
  • Create an environment that fosters collaboration and networking among job developers
  • Establish “job development” as a professional field of work

If you’re part of the frontline workforce staff community, our trainings are designed for you. Through our interactive and hands-on workshops, you can count on:

  • Learning best practices from practitioners in the field
  • Hearing from local industry experts and employers
  • Planning practical next steps to start integrating new ideas into your own work
  • Networking with other workforce pros who share your passion for this important work

Attend our next session. Learn new techniques. Meet other mission-minded professionals. Get recharged.


Learn More

FY 2015 public training calendar

FY2016 Course Catalog

FY2014 Dashboard Metrics

Registration Instructions

Policies and Procedures

Workforce Development Professional Core Competencies

Join Frontline Focus’ LinkedIn Group

Become a CJC Member

Upcoming Courses


Course NameDate 
Job Developer OrientationJuly 16, 2015
Beyond the Basics: Job Development in PracticeAugust 19, 2015
From Records to Re-Entry: Working with Ex-OffendersSeptember 17, 2015
Reducing Turnover: Becoming a Retention AgentSeptember 23, 2015
Motivational InterviewingSeptember 30, 2015
Designing and Conducting Transformational Job Readiness TrainingsOctober 12, 2015
Learning to LeadOctober 15, 2015
Employ Lit: Helping Clients with Low LiteracyOctober 23, 2015
Becoming an Industry InsiderNovember 6, 2015
Performance ManagementNovember 12, 2015
Cultural Competency 101: Building Your Personal AwarenessNovember 18, 2015
Conducting Quality Intake AssessmentsDecember 3, 2015
Intro to the Workforce Investment ActDecember 10, 2015
Making Metrics MatterFebruary 11, 2016
Pitch ClinicMarch 10, 2016
Intro to the Workforce Development SystemApril 1, 2016
Driving Organizational Effectiveness: Benchmarks for SuccessApril 14, 2016
Documentation of Case NotesApril 20, 2016
Operating Adaptive OrganizationsMay 18, 2016
Job Readiness Training (JRT) BasicsMay 19, 2016
Employment Law & Workplace RightsTBD
Meeting ManagementTBD
Managing Workplace ChallengesTBD
Working with Transgender Job SeekersTBD
Reducing Turnover: Becoming a Retention Agent (Wheaton)TBD