Frontline Focus

The Frontline Focus Training Institute delivers trainings and resources to help frontline workforce professionals build their capacity to better meet the employment needs of disadvantaged job seekers, low-income workers and employers. For more information on connecting with frontline professionals, please visit the Frontline Workforce Association page.

Through the delivery of our core curriculum, we aim to:

  • Develop and enhance the skills, key competencies and knowledge of frontline workforce providers in order to increase job effectiveness
  • Decrease burnout and stimulate career growth within the workforce development field
  • Create an environment that fosters collaboration and networking among job developers
  • Establish “job development” as a professional field of work

If you’re part of the frontline workforce staff community, our trainings are designed for you. Through our interactive and hands-on workshops, you can count on:

  • Learning best practices from practitioners in the field
  • Hearing from local industry experts and employers
  • Planning practical next steps to start integrating new ideas into your own work
  • Networking with other workforce pros who share your passion for this important work

Attend our next session. Learn new techniques. Meet other mission-minded professionals. Get recharged.


Learn More

FY 2014 public training calendar

2013-2014 Course Catalog

FY2013 Dashboard Metrics

Registration Instructions

Policies and Procedures

Course Tracks and FFTI Certification

Workforce Development Professional Core Competencies

Join Frontline Focus’ LinkedIn Group

Upcoming Courses


Course NameDate 
Meeting ManagementApril 16, 2014
Conducting Quality Intake AssessmentsMay 2, 2014
Designing and Conducting Transformational Job Readiness TrainingsMay 5 & 6, 2014
Cultural Competency 101: Building Your Personal AwarenessMay 15, 2014
Intro to the Workforce Development SystemJune 5, 2014
Job Developer OrientationJuly 10, 2014
Beyond the Basics: Job Development in PracticeAugust 7, 2014
From Records to Re-Entry: Working with Ex-OffendersAugust 20, 2014
Becoming an Industry InsiderSeptember 12, 2014
Motivational InterviewingSeptember 18, 2014
Reducing Turnover: Becoming a Retention AgentOctober 9, 2014
Employ Lit: Helping Clients with Low LiteracyOctober 17 & 24, 2014
Documentation of Case NotesFebruary 26, 2015
Making Metrics MatterMarch 19, 2015
Learning to LeadTBD
Pitch ClinicTBD
Intro to the Workforce Investment ActTBD
Performance ManagementTBD
Employment Law & Workplace RightsTBD
Managing Through CrisisTBD